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Kagan Software Support

Quick Software Links

Digital FAQ

1. Can you use Kagan Software on interactive whiteboards?

Yes. All Kagan’s software offers a full-screen option, ideal for use with interactive white and digital projectors.


2. Is Kagan’s software for Windows or Mac?

Both. Kagan’s software contains both PC and Mac versions on the same CD-ROM.


3. Can I install the software I purchase on multiple computers?

Software purchase entitles you to install the software on one school computer and one home computer for your own use only. Your single user license does not permit you to share copies with other users. For multiple users at the same site, you will want to purchase a site license.


4. How does the software site license work?

A software site license entitles you to install the software on multiple computers at the same school or organization. Site licenses offer discount pricing based on the number of users. You may purchase site licenses in multiples of 10 users online. (For example, purchase two 10-packs to cover 20 users.) For large volume orders, please contact Kagan’s Customer Service department for special pricing.


5. My computer doesn’t have a CD drive; how can I download the software to my computer?

Click here to visit Kagan’s software download center! Just enter your Serial Number and email address, and download links will automatically be sent to you.


6. Where can I find a User’s Guide and other support documentation for my software?

Click here to visit Kagan’s Software Documentation page! Here you will find User’s Guides, Instructions, template files and more to help you get the most out of your Kagan software.

Software License Grants

  • A single user license comes with each individual software CD. It grants permission to install and use the Software on up to 3 computers for use only by the original licensee.
  • A site license grants the licensee permission to install and use the Software on one computer for each user, based on the site license user limit.
  • The full software End User License Agreement (EULA) can be found here.

Software Error Messages

1. Power PC error
This indicates that the version of the Kagan software being run is not compatible with the Macintosh Operating System.

Resolution
Please contact our customer support team at questions@KaganOnline.com or 800.933.2667 to request a link to download a compatible version of the Kagan software. Proof of purchase required.


2. Serial Number is not valid or is blacklisted.
Either the serial number that was entered is not valid, or it has been blacklisted due to abuse.

Resolution
The most common reason for this error is that there is a typo in the Serial Number. Please note:

  • Serial numbers do not contain the letter ‘O’, so anything that looks like an O is actually a zero.
  • Serial numbers are not case sensitive.
  • The dashes can be omitted or included; it will be accepted in either format.

If serial number validation is unsuccessful, please contact our customer support team at questions@KaganOnline.com or 800.933.2667. Please be ready to provide your serial number or include it in the email.


3. “Kagan software” can’t be opened because it is “damaged” or is from an “unidentified developer.”
This is an error sometimes seen on Macintosh computers running Mountain Lion OSX 10.X.

Resolution
Adjust the System Preferences by following the steps in the attached Mountain Lion Opening Error document. Download instructions.

Troubleshooting

1. I forgot or lost my Serial Number.

Resolution
Please contact our customer support team at questions@KaganOnline.com or 800.933.2667. Proof of purchase required.


2. Kagan application loses its data, data gets erased, or you can't add new data.
This may apply to the Serial Number, Class List, Question Lists, or other similar items input into the software program.

Resolution

  • Clean up the memory cache.
  • Re-install software (if necessary)

PC/Windows Computer

  • Deleting the Flash player cache files on your computer should do the trick to allow the Kagan Flash application to save your data.
  • Go to the below folder on your computer and delete all the folders inside:
    • C:\users\(your username)\AppData\Roaming\Macromedia\FlashPlayer\#SharedObjects
  • After deleting all of the folders, empty trash so they are no longer anywhere on your PC.
  • Now launch the Kagan Application again and see if it will save the data you enter.
  • Re-installing the software may be required if these steps do not resolve the issue. Please contact our customer support team at questions@KaganOnline.com or 800.933.2667 to request a downloadable copy of the current version of the software (proof of purchase required).

Macintosh/Apple Computer

  • Deleting the Flash player cache files on your computer should do the trick to get Kagan Applications saving your data.
  • Go to this folder on your computer and delete all the folders inside:
    • C:\users\(your username)\Library\Preferences\Macromedia\Flash Player\#SharedObjects
  • After deleting all of the folders, empty trash so they are no longer anywhere on your Mac.
  • Now launch the Kagan Application again and see if it will save the data you enter.
  • Re-installing the software may be required if these steps do not resolve the issue. Please contact our customer support team at questions@KaganOnline.com or 800.933.2667 to request a downloadable copy of the current version of the software (proof of purchase required).

3. How do I enter math or foreign language symbols in Kagan software?
Kagan’s software programs are text-based, so foreign language characters and complex math symbols may not be formatted properly when entered.

Resolution

  • There is a free, on-line keyboard for mathematical and foreign language symbols that makes the greater majority of characters compatible with Kagan software!
  • Go to: http://www.typeit.org/
  • Select Math or the foreign language character set you would like to use.
    • Type out the question with the symbols in the space provided on the Typeit website.
    • Copy & paste the question directly into the Kagan software.
    • After entering your questions (and answers if desired), save the game.
    • Select the Import/Export button, and copy & paste the questions into a WordPad text document. This allows you to save the questions & answers for future use.