Magnet Slates

Questions about Kagan
acookak
Posts: 1
Joined: Tue Jan 24, 2012 3:15 pm

Magnet Slates

Post by acookak » Wed Jan 25, 2012 8:16 am

I have a brand new class set of Magnet Slates. After one use half of the boards are streaked with brown marks that won't come off. At least a dozen of them weren't even able to be used because as soon as the students made a mark it would disappear. Are we doing something wrong to make the mark disappear so quickly?

parkeratkagan
Posts: 75
Joined: Wed Apr 07, 2010 3:57 pm

Re: Magnet Slates

Post by parkeratkagan » Wed Jan 25, 2012 5:18 pm

Thank you for contacting us with regard to the issues you are experiencing with the Magnet Slates. Having "brown streaks" on boards and "disappearing writing" are not common problems, and we will replace all of the faulty boards at our expense.

I see that you already emailed us at questions@kaganonline.com, which is perfect! If they haven't already done so, one of our customer service agents will be in touch with you to arrange for replacement Slates. We stand behind every one of our products, and very much appreciate your business. Thank you!